Privacy Policy
INAI Solutions Pty Ltd is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy describes how INAI Solutions Pty Ltd (ABN: TBC) ("INAI", "we", "us", or "our"), located in Western Melbourne, Victoria, Australia, collects, uses, stores, and discloses personal information. We are committed to handling personal information in a transparent and responsible manner consistent with our obligations under Australian law. By using our website or engaging our services, you agree to the collection and use of information in accordance with this Policy.
Information We Collect
Personal Information
We collect personal information you voluntarily provide when you contact us, submit an enquiry form, or engage our services. This may include your full name, business email address, phone number, company name, job title, and details of your integration requirements.
Automatically Collected Information
When you visit our website, we automatically collect certain technical information such as your IP address, browser type and version, pages visited, time and date of your visit, and referring URLs. This data is collected via cookies and similar technologies to help us improve our website and user experience.
Business Information
In the course of providing our services, we may collect information about your organisation, including technical infrastructure details, integration requirements, and system architecture details necessary to deliver our consulting and engineering services.
How We Use Your Information
Service Delivery
We use your personal information primarily to respond to your enquiries, provide our integration consulting services (including MuleSoft, SAP BTP, and AI solutions), and manage our business relationship with you.
Communication
We may use your contact details to send you relevant service updates, industry insights, and information about our capabilities that we believe may be of interest to you. You may opt out of marketing communications at any time.
Legal and Compliance
We may use your information to comply with our legal obligations under Australian law, including the Australian Privacy Act 1988 (Cth), the Privacy Amendment (Notifiable Data Breaches) Act 2017, and applicable state legislation.
Website Improvement
Aggregated and anonymised website usage data helps us understand how visitors interact with our site, enabling us to improve content, functionality, and the overall user experience.
Disclosure of Your Information
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including cloud hosting providers, CRM platforms, and analytics services. These parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.
Overseas Disclosures
Some of our third-party service providers may be located outside of Australia. Where we disclose your personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or where we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change.
Data Security
Security Measures
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments.
Notifiable Data Breaches
In accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in the event of an eligible data breach that is likely to result in serious harm.
Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with our legal and regulatory obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.
Your Rights & Choices
Access and Correction
Under the Australian Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, or misleading. To make such a request, please contact us using the details below.
Opt-Out of Marketing
You may opt out of receiving marketing communications from us at any time by clicking the 'unsubscribe' link in any marketing email, or by contacting us directly. We will process your request promptly.
Complaints
If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), you have the right to lodge a complaint with us. We will investigate and respond within 30 days. If you are dissatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact our Privacy Officer:
We will endeavour to respond to all privacy-related enquiries within 30 days. For complaints that are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy.